Handset Update

You will learn how to change Handset of the processed Plan Application.

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1	Step 1: Select the Plan Account to update

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1. Log in to the ACPS system using username and password (Active Directory)
   
   
   
   
2. Under Transaction section in your menu, select Handset Update
   
   
   
   
3. Search the Plan Account then click the Update button to open the document.
   
   
   
   

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2	Step 2: Recommend new Handset to user

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1. Under the DOCUMENT ACTION section, fill-up the required fields. Click the RETURN FOR HANDSET UPDATE button to proceed to user confirmation.
   Note: Changes applies once user confirms the updates.
   
   
   
   
2. Note: Changes in Cashout Requirement affects process flow.
   If Cashout is higher than previous, the user must pay the excess.
   PROCESS: User>>OTC>>Cashier
   If Cashout is lower than previous, the user receives refund.
   PROCESS: RTM>>Cashier
   
   
   
   

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3	Step 3: User Confirmation

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1. Log in to the ACPS system using username and password (Active Directory)
   
   
2. Click the Edit button to view document
   
   
   
   
3. Under the Document Action section. You can apply changes by following the Recommended handset by the ICS/SP or you can also select your own by selecting New Handset. Click the UPDATE HANDSET button to saved changes.
   
   
   
   
4. Note: Changes in Cashout Requirement affects process flow.
   If Cashout is higher than previous, the user must pay the excess.
   PROCESS: User>>OTC>>Cashier
   If Cashout is lower than previous, the user receives refund.
   PROCESS: RTM>>Cashier