Plan Application Update

You will learn how to edit submitted plan application.

You will learn

1. How to change plan application's Status and other fields
2. How to change plan application's Plan Package / Tack-on
3. How to change plan application's Handset

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1	Update fields via row edit

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1. Log in to the ACPS system using username and password (Active Directory)
   
   
   
   
2. Under Transaction section in your menu, select Plan App Admin
   
   
   
   
3. Search the Plan Account and double click to the field you want to change and click the Save Changes button.
   
   
   
   
4. An activity log will be inserted whenver there's changes made.
   
   
   
   

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2	Update Handset and Tack-on fields via MODIFY

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1. Log in to the ACPS system using username and password (Active Directory)
   
   
   
   
2. Under Transaction section in your menu, select Plan App Admin
   
   
   
   
3. Search the Plan Account and click the MODIFY button.
   
   
   
   
4. Go to SERVICE TYPE & HANDSET CHOICE tab. You can change values under Handset Choice section which covers Handset and Plan Package / Tack-on.
   Note: Changing Handset must have the same Cash Requirement to maintain process flow.
   For Handset change with updated cashout, see Handset Update.